FAQs
Good questions. Straight answers.
Everything people actually ask us: parking, getting in the door, packages, and policies.
Browse all questions ↓Appointments
Booking, rescheduling, and the policies around them.
Up to 48 hours before your scheduled appointment, you can reschedule yourself in the My Account section. If you need help, text us at (833) 777-4576 or send us an email.
You can reschedule your appointment up to 48 hours before the scheduled start time. No refunds. Exceptions will be considered on a case by case basis. Email Jonah@atwoodtherapeutics.net if you would like to request to cancel your scheduled session for a refund.
Yes, on a case by case basis. If you're interested in in-home sessions, send us an email or a text and we'll figure it out together.
Getting Here
Parking and getting in the door at 3001 Brighton Blvd.
For appointments in the Fabrica building, there is free guest parking in the front and both sides of the building at 3001 Brighton Blvd. If the free guest parking is full, you can access the paid parking garage behind the building from 29th St and we will validate your parking ticket during your appointment. Bring your ticket with you. For appointments in the Hanover building, please park in the Hanover parking garage and we will validate your ticket there too.
For appointments in the Fabrica building, your therapist will meet you at the front door on Brighton Blvd up to 10 minutes before the start of your appointment. For appointments in the Hanover building, your therapist will meet you in or in front of the lobby. If there is a problem, call or text us at (833) 777-4576 (text is preferred, as it can be seen and responded to by all staff).
Packages & Gift Cards
Sharing packages, managing sessions, and gift cards.
Yes! Send us an email or a text and we'll issue you a replacement. Our gift cards shouldn't expire but some of our older ones do. Apologies for the inconvenience!Buy a gift card →
The Studio
What we do and don't have, and how to show some love.
We had these amenities in our former location but not currently. The massages, on the other hand, came with us.
The most valuable thing you can do for us is leave online reviews and tell your friends and family about your great experience.
Anything else?
Just ask.
Text us at (833) 777-4576 (all of us can see and answer texts) or grab a time on the calendar and ask in person.
